GENERAL CONDITIONS OF SALES
Any person who reserves to the Rozière acknowledges having read and accepted the general conditions of sale.
Article – 1: Location
This seasonal rental contract is reserved for the exclusive use of the gites located 16 et 17 route des Roses 24390 Tourtoirac.
Article – 2: Length of Stay
A booking is concluded for a specific period. It cannot be advanced or extended without our agreement. In case of partial cancellation of the stay, we reserve the right to cancel the entire reservation or to require payment of the entire stay originally booked.
Article – 3: Conclusion of the contract
The reservation will be firm and final only after payment of deposit corresponding to 50% of the total amount of the stay. Payment of the balance 30 days before the arrival date.
Less than 30 days from the date of arrival, we will ask you to pay the total amount of your stay at the time of booking.
The deposit can be paid:
- by bank cheque (only for persons with a bank chequing account in France)
- by transfer (any bank charges remaining at your expense)
- by CB, Visa or Mastercard (Payment on the website)
The tourist tax is charged in addition and will be due on arrival. It is fixed per adult person and per night.
A lease concluded between the parties to this act may in no case benefit even partially to third parties, natural persons or legal entities unless written agreement of the lessor.
Any violation of this last paragraph would be likely to result in the immediate termination of the lease to the damages of the tenant, the proceeds of the lease remaining definitively acquired to the lessor.
All our gites with equivalent services, we reserve the possibility, if necessary, to assign you another gite than the one you initially chose.
Article – 4: Withdrawal / Cancellation by the tenant
For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the Consumer Code relating in particular to the provision of accommodation services provided on a given date or at a given frequency.
Any cancellation must be notified by postal or electronic registered letter addressed to the lessor.
In case of cancellation more than 60 days from arrival, the deposit will be refunded in full.
In case of cancellation within 60 days of arrival, the deposit will be kept, whatever the reason invoked.
Any stay started and interrupted before its end must be paid in full, whatever the reason given.
If the tenant does not appear within 24 hours of the date of arrival indicated on the contract, the deposit and the balance remain acquired to the lessor. In this case the present contract becomes null and the owner can dispose of his lodging.
If the stay is shortened, the rental price remains with the lessor. In this case, no refund will be made.
Article – 5: Cancellation by the lessor
If the lessor is not able to provide the rental, he will be paid back to the lessee in full the sums paid.
Article – 6: Security Deposit
Upon arrival of the tenant, a security deposit, the amount of which is indicated on the contract, will be requested. This deposit is refunded within 8 days after the end of the rental, less the cost of restoration of the premises if damage was found.
Item – 7: Entry / Departure
On the day of your arrival, we welcome you from 4 pm to 6 pm.
For an arrival outside these times, please contact us.
If you are delayed (which may happen), it is imperative that you inform us. Without any news from you at 6:00 p.m., we will consider that you are cancelling your reservation and we will be able to dispose of your gite.
On the day of your departure, we ask that you vacate the cottage before 10:00 a.m. so that we can prepare the room for our next tenants.
Article – 8: Use of Premises
You are committed to being environmentally responsible and to ensuring that you do not interfere with other occupants.
An inventory is provided and signed by the tenant and the lessor on arrival and departure of the cottage. This inventory constitutes the only reference in the event of a dispute concerning the state of affairs.
The tenant is required to:
- Not doing anything that, by its fact or by the fact of its family or its relations, could harm the tranquillity of the neighbourhood,
- Occupy the premises personally and cannot in any case sublet even for free, nor assign his rights to the present tenancy,
- under no circumstances may furniture be stored except for linen and small objects,
- Do not make any changes or modifications in the arrangement of furniture and premises,
- Do not introduce any pet or NAC into the rented lodging,
- Allow work which is manifestly urgent and cannot be postponed to be carried out during the lease in the leased premises,
- Maintain the leased premises and make them clean at the end of use. Cleaning fees may be requested in addition despite the fact that they are included in the package if the cottage is in a bad condition,
- immediately inform the lessor or his representative of any loss or damage occurring in the rented premises even if no apparent damage results,
- To respond to the degradation and losses that occur by its own act or by the persons accompanying it during the enjoyment of the premises,
Smoking is strictly forbidden in all rooms of the house, including the bedrooms (same open window).
You undertake to make the lodging in perfect condition at the end of the stay and to declare and assume financially any possible degradation for which you may be responsible (including cigarette odors).
Children living in the home are under the sole responsibility of their parents.
Article – 9: Capacity
This contract is for a maximum capacity of persons. If the number of tenants exceeds the capacity, the lessor may refuse the additional persons.
This refusal may in no case be considered as a modification or a breach of the contract on our initiative, so that in case of departure of a greater number of customers than those refused, no refund can be considered. The departure of your entire group will be considered a cancellation.
Any modification or breach of the contract will therefore be considered at the initiative of the customer.
Article – 10: Swimming Pools
The pools are private to the cottages, so they are strictly reserved for the occupants of the cottages to which they belong.
It is therefore forbidden to go to the pools that are not allocated to the reserved gite.
They are not supervised and the children are under the full responsibility of their parents.
Parents must therefore be vigilant and respect safety measures such as closing the pool shutter if the parents are not in the presence of their children.
Article – 11: Pets
Although we love them very much, we do not accept animals in the Magnolia and Ninfa cottages.
Refusal to receive you with an animal cannot be considered as a modification or breach of contract on our part and will not give rise to any refund. Your departure will be considered a cancellation.
Article – 12: Insurance
The tenant is responsible for all damages arising from his act. He is required to be insured by an insurance contract.
- Fire insurance: The tenant declares that he is covered for such risks by his personal fire insurance (resort insurance). Otherwise, the tenant undertakes to sign a contract covering this risk.
- Family Civil Liability Insurance (private life): The tenant declares to be covered by a family RC.
The owner is not responsible for any damage, loss or theft of personal property brought by the tenant or persons accompanying him.
Article – 13: Claim
Any complaint must be sent to the lessor by registered letter within 8 days after the end of the stay. Supporting documents must be attached.
In the event of a technical problem, on leisure facilities (swimming pool, etc.), the owners would not be held responsible and no refund will be made.
In the event of a dispute, only the jurisdiction of the Tribunal de Périgueux is recognized.